Tag Archives: Cisco

Plantronics CS510/CS520 with Cisco SPA 504G and Cisco SPA 525G

We’ve been using Cisco SPA Series IP Phones for a long time in our Office, mainly we now use the 504 and 525G models. You need a wireless headset if you are going to spend a significant amount of time on the phone – and we have settled on the Plantronics CS510 for our Cisco SPA Devices.

Plantronics CS500 Series general information

There are four variants in the CS500 range:

  • CS510 (Pictured in this review)
  • CS520 (Same as 510 but covers both ears)
  • CS530 (Over the ear)
  • CS540 (Over the ear or over the head)

All of the models are compatible with the Cisco SPA Series by using various accessories that Plantronics make available.

The CS510 and CS520 are the same but the CS510 has only one ear piece and the CS520 covers both ears. If your office is noisy then the CS520 is probably a better choice.

I’ve never tried the 530 or 540 as I spend a lot of time on the phone and just feel like over the head is more comfortable for long conversations.

Plantronics CS510 Wireless Headset with Cisco SPA504G

The Cisco SPA504G works perfectly well with the CS510, but it requires the use of a handset lifter – the Savi HL10. This is a mechanical device which actually lifts the handset off the telephone in order to answer calls and make the headset active.

Video showing the handset being lifted by the HL10 on a Cisco SPA 504G

To use the Plantronics CS500 Series with the Cisco SPA 504G, you need:

Cisco SPA 504G with Plantronics CS10 Wireless Headset
Cisco SPA 504G with Plantronics CS10 Wireless Headset in charging dock

Plantronics CS510 Wireless Headset with Cisco SPA525G

The Cisco SPA 525G with the Plantronics CS510  is an elegant solution as there is no need for a handset lifter because it has support for an Electronic Hook Switch (EHS).

But you do require a special cable from Plantronics, which is called the APC-45 to connect the CS510 to the phone.

Cisco SPA525G with Plantronics CS510 Wireless Headset
Cisco SPA525G with Plantronics CS510 Wireless Headset

To use the Cisco SPA525G with the Plantronics CS500 Wireless Headset Series, you need:

Call Quality and Battery Life

I spend about 3-4 hours a day on the phone and have never run out of battery, probably because I store the headset on the docking station between calls, so it is always kept topped up.

Wireless range is really good. I have not tested it to extremes, but I often walk at least 20 meters away without any issues.

We have been using the CS510 for years and it has been reliable and comfortable. I never use the standard handset from the phone as I find it incredibly uncomfortable.

Having the headset leaves both hands free for keyboard use and because it is wireless, there are no annoying cables distracting you.

Cisco SPA Series IP Phone Personal Directory Management

There is not an easy way to centrally manage the Personal Directory of Cisco SPA IP Phones and it has been a frustration for users of these popular handsets. I wrote a small application to manage the personal directories of Cisco and Linksys phones in 2011 which made things easier.

MDM Cisco SPA Personal Directory Manager

There is now a new solution which makes managing the Personal Directory on the Cisco SPA series phones very simple. It is a web service which also has a companion desktop application to enable Cisco SPA users to make calls directly from Windows desktop.

If you just want to go ahead and try it out, please register for an account by visiting:


Here is a quick video that shows how to set it up and the functionality it provides:


Cisco SPA Handset Compatibility

The web service and application is compatible with:

  • Cisco SPA 303
  • Cisco SPA 501G
  • Cisco SPA 502G
  • Cisco SPA 504G
  • Cisco SPA 508G
  • Cisco SPA 509G
  • Cisco SPA 512G
  • Cisco SPA 514G
  • Cisco SPA 525G

Key Features

  • Centralised Web Based Personal Directory Administration
  • Custom contact entries for each device
  • Unlimited number of contacts
  • Ability to group contacts into categories
  • Central administration of screen saver
  • Make calls directly from your Windows Desktop without having to use phone interface
  • Integration with Microsoft Outlook – call contacts from your Outlook address book.

Please give us any feedback that you have on the solution via this blog or through the main site. We really hope you enjoy using it. We will be replicating the functionality to work with Yealink phones in the near future.

Here are some screenshots of the solution: