Had a situation with a customer who is running Sage Instant Accounts version 15 being extremly slow to respond after the installation of Trend Worry Free Business Security.

The problem is most noticiable when switching between modules within Sage, which was taking around 20 seconds.

Adding all the recommend exclusions did not make any difference, but using the Trend Micro Performance Tuning tool fixed the problem instantly.

The tool can be downloaded from:

http://esupport.trendmicro.com/Pages/Identifying-and-resolving-performance-related-issues-caused-by-Behavior-Monitoring-and-Device-Control-features.aspx

Simply add “SBDDesktop.exe” to the exception list and see if Sage runs at normal speed.

Add SDBDesktop.exe to the exception list to speed up Sage

If the speed of Sage goes back to normal speed you must now add an exception to behavior monitoring within the WFBS dashboard:

Go into Security settings and then behavior monitoring and and then add the full path to SDBDesktop.exe to the exception list, in this case the path was:

C:\Program Files\Common Files\Sage SBD\SBDDesktop.exe